How we work

Support That Fits What You Need

Whether you need a one-off review, ongoing support or help with a major project, we agree the scope and fees with you in writing before any work begins.

Ways to work with us

Three Ways to Engage

Fixed scope

Compliance Health Check

A structured review of one area, such as your conditions of registration, complaints handling or delivery partnerships.

  • Review of policies, processes and records
  • Conversations with key staff
  • Findings rated red, amber or green
  • A prioritised action plan
Discuss a health check

Scoped per project

Project Support

Dedicated support for a defined project, from planning through to delivery.

  • Registration and regulatory applications
  • Restructures and major changes
  • Audits and investigations
  • Implementation and training
Discuss a project

What to expect

A Clear Process from the First Conversation

Initial Conversation

Tell us what’s happening. We listen, ask questions and explain how we could help.

Written Scope and Fee

We confirm what we will do, timescales and fees in writing before any work starts.

Advice and Delivery

We review, advise and draft, keeping you updated and flagging anything urgent straight away.

Next Steps

You get clear recommendations and, where useful, training and support to put them into practice.

Training

Training for Staff

Practical sessions that help your people understand their responsibilities and apply them with confidence.

Sessions can be delivered in person or online and tailored to your institution, your policies and the questions your teams actually face.

Popular topics

Education essentials for governorsConditions of registration in practiceCondition E6 and harassment investigationsComplaints and appeals handlingConsumer law and student informationFranchise and partnership oversight

Questions

Frequently Asked Questions

Can’t find what you are looking for? Contact us

Who Do You Work With?

Universities, further education colleges, independent higher education providers, franchise and delivery partners, and organisations that work with the education sector.

Do You Work Across the UK?

Yes. Regulation differs between England, Wales, Scotland and Northern Ireland, and we tailor our advice to the framework that applies to you.

How Are Fees Agreed?

We agree the scope and fees in writing before work starts, so you know what to expect. Depending on the work, this may be a fixed fee, a monthly retainer or a project fee.

Can You Help at Short Notice?

Often, yes. If you are facing an urgent deadline, investigation or incident, say so when you get in touch and we will tell you straight away whether we can help in the time available.

Can You Help with Franchise and Partnership Arrangements?

Yes. We advise on franchise, validation and subcontracting agreements, due diligence on delivery partners, and the oversight registered providers are expected to maintain over provision delivered on their behalf.

Can You Represent Us in Court?

Conducting litigation and representing clients in court are reserved legal activities. If a matter is heading to court, we will tell you and can work alongside your solicitors and barristers.

Is What We Tell You Confidential?

Yes. We treat everything you share with us as confidential, and we check for conflicts of interest before accepting any engagement.

Not Sure Which Option Is Right?

Tell us about your situation and we will recommend a sensible starting point.